Home Community Community Manager Chat How fast do you respond when member asks for help?

How fast do you respond when member asks for help?

Kathy's Avatar
Kathy · in Community Manager Chat 3 replies 238 views
#1

Are you good at responding to members fairly quickly when they need help? Is it within the hour? 6 hours? 24? More?

#2

On Sep 24, 2026, Kathy said:

Are you good at responding to members fairly quickly when they need help? Is it within the hour? 6 hours? 24? More?

Ideally as soon as possible but it depends on the time of day and other circumstances involved, usually alot sooner but almost always within 24 hours.

👍 1
#3

I respond as soon as I can..a lot of my users are overseas so there is a time difference…

#4

I at least try to get to it within 24 hours.

Sooner, if possible, but I’m also not losing any sleep over it.

👍 1

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